Stolen or Lost House Keys: Step-by-Step Emergency Protocol
Losing your house keys—especially if your bag contained identification documents, letters, or a driving license showing your home address—poses an immediate security risk. Following this emergency protocol protects your household from unauthorized entry.
Step 1: Do Not Leave Your Home Unattended
If your keys were stolen alongside documents revealing your home address, assume the thief knows where you live. Have a family member or trusted neighbor remain at the property while you arrange lock replacement.
If you are alone outside, stay near your door and keep watch until our emergency locksmith arrives.
Step 2: Call an Emergency Locksmith to Change the Cylinder
Call our 24/7 locksmith dispatch at 936 94 00 23 (+34 936 94 00 23). A certified locksmith will arrive within 20 to 30 minutes to replace the lock cylinder with a brand-new, factory-sealed security model with a new set of keys.
Ensure you receive a certified invoice specifying that the lock replacement was executed due to key theft; your insurer will require this documentation.
Step 3: File a Formal Police Report
Go to the nearest police station or file an online report within 24 hours. Clearly state what was stolen (keys, IDs, wallet) and the exact location and time of the incident.
Step 4: File a Claim with Your Home Insurance
Most comprehensive home insurance policies include coverage for lock replacement due to key theft or robbery outside the home. Submit the police report and the locksmith invoice for reimbursement.
FAQ
Will insurance cover lock replacement if I simply lost my keys?
Coverage varies: key theft with a police report is covered by nearly 100% of policies, while accidental loss without theft may be subject to specific policy riders or deductibles.
Do I need to replace the entire mortise lock or just the cylinder?
Replacing just the cylinder (the euro-profile barrel) is sufficient to render all old keys completely useless, saving you time and money.